Our top priority is the security of our sites and the security of your unit and your goods. As members of the Self Storage Association UK, we follow their recommendations for customers to insure their belongings while in storage. The cover we offer will cover your goods while they are being stored. We want you to feel safe while storing with Storebox, and in the unlikely event that anything should happen while you store with us, we want you to have peace of mind.
How does it work?
You select a Cover value for your goods when you book online or over the phone. This value should reflect the total declared value of your goods as if you were to buy them all new today. It is up to you to select the cover and declared value and we can not advise you.
Insurance fees are paid four weekly alongside your unit rent, and the Cover is in force while your goods are stored with us. It is important that you do not underinsure your goods. Underinsuring will lead to a reduced settlement in the event of a claim.
We will ask you to declare the true value of your goods again before you move in via our Online Check-In, and the declared value must reflect the total replacement value of your goods if you were to repurchase all of them new today. If you fail to declare the total new replacement value of all your goods, it may lead to reduced settlement in the event of a claim.
The Cover value you select will be your declared value until you declare a value in our Online Check-In or in writing via email to firstname.lastname@example.org. You must also inform us in writing if the declared value changes at any time while storing with us. The declaration you make and any changes made by you before you move-in or while storing with us are not valid until you receive a confirmation of the changes in writing from us.
You can cancel the Cover for your goods after you submit your booking, read more in our Terms and Conditions.